Review management
Manage customer reviews in one workspace. Read ratings and comments, review response status and work through the conversations that need your attention.
- Review inbox
- Customer ratings and comments
- Reply status tracking
Hankora features
Tools to understand customers and manage your business reputation.
Hankora helps local businesses organize customer reviews, prepare thoughtful replies, collect direct feedback and turn customer conversations into useful business insights.
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Everything starts with understanding your customers.
AI-assisted review replies
Prepare professional reply drafts based on the customer's rating and comment. Hankora supports generating replies in the language of the original review.
- Rating-aware reply drafts
- Multilingual responses
- Review before publishing
QR customer feedback
Create QR codes for your business locations and give customers an accessible way to share feedback and reach your public review pages.
- Location-based QR codes
- Customer feedback forms
- Public review page links
Review insights
Examine customer feedback and identify reviews that may need closer attention. Use these insights to support your own decisions about how to respond.
- Review analysis
- Risk indicators
- Customer feedback context
Business content creation
Use information about your business and customer feedback to develop content ideas and draft articles that you can review and edit.
- Content ideas
- Article drafts
- Business-specific context
Feedback campaign activity
Review recorded interactions from QR feedback campaigns, including visits, selected ratings and submitted feedback.
- Campaign events
- Rating selections
- Feedback submissions
A straightforward workflow
From customer feedback to a more informed response.
Set up your business
Create your workspace and add your business locations.
Bring customer feedback together
Manage reviews and create QR feedback campaigns for your locations.
Respond and learn
Prepare replies, examine feedback and use the information to guide your next steps.
Make customer conversations easier to manage.
Explore Hankora's tools for review management, customer feedback and business content.
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