Privacy Policy

Hankora is a business software platform operated by Hankora LLC, located at 5 Namık Kemal Değirmen street, Ümraniye, Istanbul, Turkey.

In this Privacy Policy, "Hankora", "we", "us" and "our" refer to the operator identified above.

For privacy questions or requests, contact us at hankoragun@gmail.com.

This Privacy Policy applies to personal information processed through the Hankora website, business workspaces and related product features.

It covers information relating to account holders, business team members, customers who submit feedback, reservation guests and individuals whose reviews are processed through connected business platforms.

Businesses using Hankora may determine how they collect and use customer information through their own activities. Those businesses may have separate privacy obligations and privacy notices.

This policy does not replace the privacy policies of Google, advertising platforms or other third-party services that you choose to use.

The categories of information processed by Hankora depend on the features you use.

This may include your name, email address, profile image, account identifiers, authentication information, preferred language, account status and session-related information.

This may include business names, business descriptions, websites, addresses, locations, branding preferences, connected platform identifiers, workspace membership, roles and configuration settings.

When review management features are used, we may process review text, ratings, reviewer display names, profile images, review identifiers, publication dates, owner replies and related information made available through supported integrations.

When customers submit feedback through a Hankora-powered form, we may process their selected rating, written feedback and any optional contact details they provide.

When a business uses Hankora's reservation features, we may process information needed to manage booking requests and reservations. Depending on the information submitted, this may include guest names, contact details, reservation dates and times, party sizes, booking status and messages associated with a reservation.

We may process review reply drafts, business information, user instructions, generated articles, content ideas and analysis results when the corresponding features are used.

We may process technical information required to operate and protect the service, such as IP addresses, request information, session identifiers, security events, error records and product usage events.

We receive information directly when you register, configure your workspace, connect an integration, submit a form, create a reservation or use a product feature.

We may also receive information from third-party services that you explicitly connect to Hankora, subject to the permissions and capabilities of those services.

Customer reviews may be obtained from connected review platforms. Feedback and reservation details may be submitted by customers through forms made available by a business using Hankora.

We process information to provide and maintain the Hankora service, including the following activities:

Where required by applicable law, processing may depend on consent, contractual necessity, compliance with a legal obligation or another applicable legal basis.

Hankora supports connecting Google Business Profile through Google's authorization process.

When you authorize a connection, Hankora may access information made available by Google within the permissions you grant. This may include business account identifiers, location information, customer reviews and owner replies.

We use this information to provide the connected business features, including displaying business locations, synchronizing reviews, preparing replies and submitting replies when an authorized user requests publication.

Google authorization credentials, including access and refresh tokens where provided, are treated as sensitive integration credentials and protected through encryption and access controls.

Disconnecting a Google integration or revoking authorization prevents continued authorized access through that connection. Information previously imported into Hankora may require a separate deletion request or deletion action, subject to applicable requirements.

Hankora's use and transfer of information received from Google APIs is subject to the Google API Services User Data Policy, including applicable Limited Use requirements.

We do not use information received from Google APIs to train a general-purpose artificial intelligence model or for personalized advertising.

Hankora includes features that use artificial intelligence to assist with review replies, business insights and content generation.

When you request an AI-powered feature, information relevant to that request may be sent to an AI service provider. Depending on the feature, this may include review content, customer ratings, business context, user instructions and other information required to generate the requested result.

AI-generated results are provided as assistance and may contain errors or inaccurate information. Users should review generated content before publishing it or relying on it for business decisions.

AI service providers may process submitted information under their applicable service terms and data processing arrangements.

Hankora does not use Google user data to train general-purpose AI models.

Businesses may create QR-based feedback pages using Hankora.

When a customer visits one of these pages, Hankora may record events associated with the interaction, including page views, selected ratings, feedback submissions and navigation to an external review platform.

Customers may submit written feedback and, where the form allows it, optional contact information.

Feedback submitted through a business's Hankora page is made available to the relevant business within its workspace.

If a customer follows a link to an external review platform, the destination platform processes information according to its own privacy policy.

Hankora does not create or submit customer reviews on behalf of customers through its QR feedback pages.

Businesses using Hankora's reservation features may collect information from guests to receive and manage booking requests.

Reservation information may be accessible to authorized members of the business responsible for managing the booking.

Reservation details may also be used to send booking-related communications when those communications are enabled by the business.

Guests seeking information about a specific booking may contact the business responsible for that reservation.

Hankora relies on third-party infrastructure and service providers to operate certain features.

Depending on the feature used, these providers may support hosting, database storage, file storage, email delivery, authentication-related services, security, analytics and artificial intelligence.

Information is shared with a provider when necessary to deliver the relevant service or feature.

Business workspace information may be accessible to authorized members of that workspace according to their permissions.

We may also disclose information where required by applicable law or where necessary to respond to lawful requests and protect the service.

We do not sell Google user data or share it with advertising platforms, data brokers or information resellers.

Hankora uses technical and organizational measures intended to protect information against unauthorized access, alteration, disclosure and loss.

These measures include access controls, encrypted connections and encryption of sensitive integration credentials.

No internet-based service can guarantee absolute security.

Account holders are responsible for protecting their credentials and managing access granted to workspace members.

We retain information for as long as necessary to provide the relevant service, support legitimate operational needs and meet applicable legal obligations.

Different categories of information may have different retention periods. These may depend on account status, workspace activity, integration requirements, security needs and applicable law.

Deleting an account, workspace or integration may not automatically delete every associated record where information must be retained for a lawful reason or where a separate deletion process applies.

To request deletion of personal information, contact hankoragun@gmail.com.

We will review deletion requests in accordance with applicable law, the nature of the information and our obligations to the relevant business customer.

Hankora uses service providers that may operate infrastructure or process information in different countries.

As a result, personal information may be processed outside the country in which it was originally collected.

International processing is subject to applicable data protection requirements.

For questions about where your information is processed, contact us using the details in this policy.

Depending on the applicable law and your relationship with Hankora, you may have rights relating to your personal information.

These may include requesting access, correction, deletion, information about processing or other rights provided by applicable law.

You may also be able to update certain account and business details directly through Hankora.

If your information was submitted to a business using Hankora, that business may be responsible for responding to certain requests. We may direct your request to the relevant business or assist it where appropriate.

To submit a privacy request, email hankoragun@gmail.com.

Hankora is designed for business use and is not directed to children.

We do not intentionally design the service to collect personal information directly from children.

If you believe a child's personal information has been submitted through the service inappropriately, contact us using the privacy email listed in this policy.

We may update this Privacy Policy when Hankora's features, data processing practices or applicable legal requirements change.

The effective date displayed on this page indicates when the current version takes effect.

Where required, we will provide additional notice of material changes.

For privacy questions, data requests or concerns about this policy, contact:

5 Namık Kemal Değirmen street, Ümraniye, Istanbul, Turkey

Email: hankoragun@gmail.com